Prime AI Solutions helped an enterprise client automate their end-to-end order-to-cash process, dramatically reducing DSO, eliminating manual errors, and accelerating cash collection. The result: faster payments, improved visibility, and significant cost savings.
The enterprise client was struggling with a fragmented order-to-cash process that relied heavily on manual intervention, spreadsheets, and disconnected systems. This created significant challenges:
DSO was significantly above industry benchmarks, with payments often delayed due to late invoicing, missed follow-ups, and manual collection processes.
Manual data entry led to frequent invoice errors, causing customer disputes and further delaying payments while issues were investigated and resolved.
Matching incoming payments to invoices was entirely manual, consuming significant staff time and delaying accurate accounts receivable reporting.
Leadership lacked real-time visibility into cash flow, ageing receivables, and collection performance, making forecasting unreliable.
The finance team needed a comprehensive solution that would automate the entire O2C cycle while integrating seamlessly with their existing ERP system.
Prime AI Solutions implemented a comprehensive order-to-cash automation solution that transformed every stage of the process from order entry through cash collection.
Intelligent credit scoring and automated credit limit management ensure orders are approved quickly while managing risk. Real-time credit checks and automated holds prevent orders exceeding approved limits.
Invoices are generated automatically upon order fulfilment, with data pulled directly from the ERP system. Electronic delivery ensures invoices reach customers immediately, eliminating postal delays.
AI-powered dunning workflows automatically prioritise collection efforts based on customer behaviour, invoice value, and payment history. Automated reminders are sent at optimal times to maximise response rates.
Machine learning algorithms automatically match incoming payments to open invoices with high accuracy. Exception handling workflows route unmatched payments for quick manual resolution.
The O2C automation implementation delivered measurable improvements across all key metrics:
Days Sales Outstanding dropped significantly as automated invoicing and intelligent collections accelerated the payment cycle. Cash is now collected weeks faster than before.
Automated invoice generation from ERP data eliminated manual entry errors. Customer disputes related to invoice accuracy dropped dramatically.
The AR team now focuses on exception handling and strategic activities rather than manual data entry and payment matching, improving job satisfaction and output.
Leadership now has live dashboards showing cash position, ageing analysis, collection performance, and cash flow forecasts, enabling proactive management.
Common questions about order-to-cash automation
Discover how O2C automation can reduce your DSO and accelerate cash collection.
Ready to take your business to the next level? Get in touch with us to discuss your goals and discover how we can help you achieve them.
Fill out the form below and we'll get back to you as soon as possible.